Bet Acceptance Executive
Customer Service and Call Centre - Online Gaming
|RecruitGibraltar are currently helping our client who is a market leading egaming company who has a great opportunity for a Bet Acceptance Executive to join this high performance team based in Gibraltar. The company is progressive and ambitious, has a policy of promoting from within and has a dedication to professional training and progression.
What is the plan for the Bet Acceptance Executive role?
As a Bet Acceptance Executive for Horse Racing & Greyhounds you will be a member of the team responsible for all ‘exceptional’ bet management via Over Ask and Telephone referral. The accuracy of bet acceptance decision making, bet noting contribution and subsequent customer profiling recommendations will increase profitable customer turnover and reduce loss making customer activity.
What will you do as a Bet Acceptance Executive?
Manage the acceptance of bets in line with the policies and practices outlined by the Bet Acceptance Management Team
Ensure that all bet acceptance decisions are appended with an appropriate bet note
Ensure that all profiling recommendations and relevant information are delivered to the customer profiling team in line with the procedures set out
Through the use of monitors/trackers, maintain visibility of customer betting activity, update bet notes as appropriate and feedback to the Racing team using the agreed communication tools
Help support and develop the relationship between Bet Acceptance, Customer Profiling, Risk and the Racing Trading Team and in doing so look to optimise the efficiency of the Trading Team as a whole
Assist in performance reporting and system administration tasks as needed
Assist in the management of the Racing and Greyhound limit settings as requested by the management team
Provide specialist racing trading knowledge in assisting the brand and customer service teams as needed
What do you know that makes you a great Bet Acceptance Executive?
Extensive subject matter expertise in horse racing and greyhound trading is essential
Excellent mathematical aptitude and awareness
Strong analytical skills and problem solving capability
You will be comfortable working in a fast paced environment, making decisions quickly and according to agree guidelines
The ability to work under pressure is key – both individually and as part of a team
Ability to learn quickly, take on new instructions and guidelines and apply those to your daily work will be essential
A high attention to detail is essential
Your role will demand flexibility in your approach to working hours
Salary £25k - 28k based on experience with bonus, an excellent relocation package and private healthcare.