Customer Relations Specialist

Customer Service and Call Centre


RecruitGibraltar are currently helping our client who is a newly established Blockchain company who has a great opportunity for a Customer Relations Specialist to be part of a new high performance CS team based in Gibraltar. The company is a progressive and ambitious company who has a policy of promoting from within and has a dedication to professional training and progression.

If you want to get involved in this exciting new cryptocurrency industry and have some solid customer service experience then this could be the opportunity for you!

What is the plan for the role Customer Relations Specialist?

Reporting to the Supervisor, the Customer Relations Specialist will be responsible for all aspects of customer service, operational processes and general account management. The candidate for this role should be highly motivated and extremely adaptable to customer needs.

Core working hours will be from 9am until 9pm Monday - Sunday

What will you do as a Customer Relations Specialist?

• Resolve customer enquiries via email or chat
• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Contribute to team effort by accomplishing related results as needed
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Cancel or upgrade accounts
• Follow communication procedures, guidelines and policies

What do you know that makes you a great Customer Relations Specialist?

• Previous experience in a customer service role
• An understanding of the blockchain industry and a desire to part of its expansion
• Sales experience desirable
• An understanding of the blockchain industry
• An outgoing personality and a good and engaging telephone manner
• Strong time-management credentials – ability to prioritise
• Work independently, take appropriate responsibility for actions and make sensible decisions
• Be self-motivated and driven to succeed
• Be confident in dealing with colleagues within the business at all levels
• Be willing to work on a shift basis, including evenings and weekends

Salary based on experience with benefits package.

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