Director of Operations - Banking

Banking and Financial


RecruitGibraltar are currently looking for a Director of Operations for a leading Banking regulated operation in Gibraltar.
Reporting directly to the CEO and also a member of the Board of Directors, this senior position functions as the business leader for all areas of operations of the Bank. We are looking for an individual with excellent interpersonal skills who can manage client expectations and embrace innovation.


Responsible for the operational strategy of the Bank advising the Board and Senior Management Team on all matters related to clients, operational processes and policies as well as the Banks technological infrastructure.
Assist the CEO execute the Boards strategy.
Plan and manage the day-to-day running of the Banks’ operations to meet client expectations ensuring SLA’s are adhered to.
Assume Data Protection Officer responsibilities.
Manage a small operations team of managers, which is expected to grow due to increased responsibilities.
Assess and continuously develop the Banks technological infrastructure so that processes and systems in place remain effective and meets the demands of both internal and external stakeholders.
Participation on Boards and Committees as required.
Lead the relationships with Mastercard, Visa, processors and card manufacturers.
Responsible for the maintenance of the Bank’s PCI compliance status.
Ensure that the Banks reporting requirements are met.
Establish a solid working relationship with clients obtaining a full understanding of their card programmes, recommending solutions to operational challenges.
Work closely with the Compliance and Finance departments to ensure a consistent operational approach.


Solid experience of managerial experience at a senior level from with a banking or payment processing environment.
A good understanding of the regulatory environment in financial services.
Knowledge of the workings of budgets.
Ideally MBA or Degree from an accredited University.
Technological knowledge.
Understanding of European and Banking Regulations, preferable.

Salary based on experience plus executive package with bonus.

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