German Support Agent

Customer Service and Call Centre


RecruitGibraltar are currently helping our client one of the best known and highly regarded companies within the online gaming industry to find a German speaking Customer Service Executive. You will provide excellent customer service through Chat, e-mail and telephone to the highest levels of customer service.

What is the plan for the German Support Agent role?

Answer phone chats and emails to customers accurately and exceeding their expectations within the target timescales.
Provide excellent customer service across all products in an expedient manner
Identify, research, and resolve customer issues using the various websites available.
Be self-motivated use own initiative to be able to utilize internet and other freely available resources to improve knowledge and help customers.
Work as part of a team to improve the overall performance of the contact centre
Provide all CSR duties in German
Perform outbound calls to generate and increase revenue on a 24/7 rota basis
Evaluate and test relevant language websites making sure they are competitive in the marketplace

What do you know that makes you a great German Support Agent?

Previous experience in customer service ideally in an office environment
Fluent German speaking and writing
Computer literate with the ability to learn customer service software applications.
Good sports and casino knowledge and basic understanding of betting/gaming terms
Duties require professional verbal and written communication skills in both native language and English
Computer literate with the ability to learn customer service software applications.

Salary circa 20k per year plus healthcare and relocation package

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