Head of Production Systems

IT Internet and Technology


Recruit Gibraltar is currently looking for a Head of Production Systems to join one of the latest and most exciting businesses crossing the Fintech and Gaming sectors to hit the market in a long time. The company have gone through an initial start up phase and are moving to a new growth phase which will represent a perfect opportunity to benefit from that growth, both financially and professionally.

The successful candidate will be primarily responsible for building out and overseeing the production support function, whilst also being a skilled production support analyst with strong expertise in Incident and Problem management within a cloud-based configuration. You will be charged with implementing and managing systems support and continuous improvement frameworks using a combination of Agile and ITIL best practices. This role is for a senior technologist with a deep understanding of modern engineering methods, highly developed people and communication skills, business acumen and a passion for mentoring teams.

What will you do as Head of Production Systems?

• Contribute towards shaping the operational technology strategy and manage the production support efforts of the organisation.
• Develop operational technical aspects of the company’s strategy to ensure alignment with its business goals
• Contribute towards the hiring process and establish a production-first culture within the organisation
• Define and own the system change and feature deployment process
• Define and own the client notification process for system degradation
• Co-ordinate the efforts of DevOps to deliver robust and scalable production systems
• Define and co-ordinate the delivery of management and monitoring systems for critical system events
• Define, maintain and embed a support runbook process
• Ensure security and high up-time of the application

Tech stack: Node.js, Java, Python, Angular, React, Redis, Elastic Search, MongoDB, MySQL, AWS, Heroku, Docker, Kubernetes

What do you need to be a Head of Production Systems?

• Proven experience as a Head of Production Systems or similar leadership role
• Deep knowledge of maintenance and best practice for scalable cloud-based platforms
• Experience of building and leading production support teams into an efficient department
• Solid technical background as a system programmer or administrator
• Knowledge of technological trends in infrastructure service support and tool sets
• Excellent Leadership, Stakeholder and organisational abilities
• Good knowledge of configuring Jira Service Desk / Jira Software Projects
• KPI Data Collection and Service Uptime Reporting
• Expertise in performance and capacity problem solving
• BSc/BA in Computer Science, Engineering or a related field; MBA or other relevant graduate degree is a plus

Salary circa £90k based on experience with benefits package.

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