Recruit Gibraltar is currently looking for a Head of Production Systems to join one of the latest and most exciting businesses crossing the Fintech and Gaming sectors to hit the market in a long time. The company have gone through an initial start up phase and are moving to a new growth phase which will represent a perfect opportunity to benefit from that growth, both financially and professionally.
The successful candidate will be primarily responsible for building out and overseeing the production support function, whilst also being a skilled production support analyst with strong expertise in Incident and Problem management within a cloud-based configuration. You will be charged with implementing and managing systems support and continuous improvement frameworks using a combination of Agile and ITIL best practices. This role is for a senior technologist with a deep understanding of modern engineering methods, highly developed people and communication skills, business acumen and a passion for mentoring teams.
What will you do as Head of Production Systems?
Contribute towards shaping the operational technology strategy and manage the production support efforts of the organisation.
Develop operational technical aspects of the companys strategy to ensure alignment with its business goals
Contribute towards the hiring process and establish a production-first culture within the organisation
Define and own the system change and feature deployment process
Define and own the client notification process for system degradation
Co-ordinate the efforts of DevOps to deliver robust and scalable production systems
Define and co-ordinate the delivery of management and monitoring systems for critical system events
Define, maintain and embed a support runbook process
Ensure security and high up-time of the application
Tech stack: Node.js, Java, Python, Angular, React, Redis, Elastic Search, MongoDB, MySQL, AWS, Heroku, Docker, Kubernetes
What do you need to be a Head of Production Systems?
Proven experience as a Head of Production Systems or similar leadership role
Deep knowledge of maintenance and best practice for scalable cloud-based platforms
Experience of building and leading production support teams into an efficient department
Solid technical background as a system programmer or administrator
Knowledge of technological trends in infrastructure service support and tool sets
Excellent Leadership, Stakeholder and organisational abilities
Good knowledge of configuring Jira Service Desk / Jira Software Projects
KPI Data Collection and Service Uptime Reporting
Expertise in performance and capacity problem solving
BSc/BA in Computer Science, Engineering or a related field; MBA or other relevant graduate degree is a plus
Salary circa £90k based on experience with benefits package.