IT Support Engineer

IT Internet and Technology

Gibraltar

RecruitGibraltar are currently recruiting for a IT Support Engineer to join a long established and reputable international local company who offer long term career growth. They are a privately owned company that have 20+ office globally and have shown consistent growth since their inception over 20 years ago.

What is the plan for the IT Support Engineer role?

Based in the Gibraltar office, the key responsibility of the Engineer will be to provide first and second line desktop & remote IT support to all levels of users within the group. This role would also suit someone who can respond quickly and well to incidents and problems and have around 2 years’ experience in IT desktop support.

The candidate would need to be able to speak Spanish and also hold a driving license and own their transport.

What will you do as a IT Support Engineer?

The IT Support Engineer’s key responsibilities are, but not limited to:

• Responsible for providing first and second line desktop & remote IT support to all levels of users within the group.
• Take ownership of complex Incident and Problem cases and document resolution in helpdesk software.
• Log all helpdesk calls
• Plan and carry out changes in response to Projects, Work orders, and Service requests.
• First & Second line support for Telephony systems and associated infrastructure
• Possibly build servers and workstations as required and the testing of patch and version releases
• Comply with IT policies and procedural controls.
• To liaise with external companies and suppliers in order to resolve issues or implement changes as directed by the IT Manager.
• The role will require off-site travel on occasion and evening and weekend work in response to system needs.

What do you know that makes you a great IT Support Engineer?

Experience in the following technical areas is essential:
• Familiarity with Azure
• Active Directory
• Exchange
• Office 365
• Mobile Device Management
• Windows Desktops

• Excellent verbal and written communication skills in both English and Spanish
• Familiarity with Citrix would be beneficial
• A flexible and adaptable attitude, with the ability to multi-task and respond quickly to changing priorities; effective time management and organisational skills, able to prioritise work effectively and meet deadlines
• Able to work co-operatively and productively with others; actively contribute to successful team performance

Salary circa £30k based on experience with bonus and package.

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