Production Systems Analyst

IT Internet and Technology


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Recruit Gibraltar is currently looking for a Production Systems Analyst to join one of the latest and most exciting businesses crossing the Fintech and Gaming sectors to hit the market in a long time. The company have gone through an initial start up phase and are moving to a new growth phase which will represent a perfect opportunity to benefit from that growth, both financially and professionally.

The successful candidate will be charged with fulfilling critical production support function as a skilled production support analyst with strong expertise in Incident and Problem management within a cloud-based configuration. You will be empowered with supporting the platform and partake in improving the service support capability of the Gibraltar operations. This role is for a great problem solver and coordinator with a solid understanding of modern cloud platform technologies and great attitude to keeping systems working smoothly on behalf of our passionate client base.

What will you do as a Production Systems Analyst?

Partake in production support rotas/cycles
Continually undertake knowledge acquisition
Continually contribute towards production concerns (uptime, scale, client satisfaction) as a full lifecycle exercise
Document and maintain the technology support runbook to a high standard
Contribute towards the production-first culture within the organisation
Manage change and feature deployment process
Mange the client notification process for system degradation
Work closely with DevOps to deliver robust and scalable production systems
Maintain and adhere to agreed SLAs for system support
Contribute experience/expertise towards achieving a scalable and cost-effective cloud infrastructure
Support data collection for cyclical audit and internal assessment for production health checks
Partake in regular operational review with external 3rd party suppliers and internal stakeholders

Tech stack: Node.js, Java, Python, Angular, React, Redis, Elastic Search, MongoDB, MySQL, AWS, Heroku, Docker, Kubernetes

What makes you the perfect candidate for the Production Systems Analyst role?

Proven experience in a similar support role
Solid technical background as a system programmer or administrator
Good knowledge Jira Service Desk / Jira Software Projects
KPI Data Collection and Service Uptime Reporting
Experience in Gaming/Media/Fintech is highly desirable
BSc/BA in Computer Science, Engineering or a related field; MBA or other relevant graduate degree is a plus
ITIL Framework and SQL reporting skills experience is desirable

Salary circa 30k - 40k based on experience with benefits package.

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