RecruitGibraltar are currently helping our client who is a very well established and successful legal services provider who has a great opportunity for a Receptionist to contribute to the running and maintenance of a first class professional reception service and Front of House area at all times, as well as undertaking switchboard and meeting room reservation duties.

What will you do as a Receptionist?

• Meet and greet all internal and external clients in reception and client meeting rooms informing appropriate staff of their arrival.
• Keep the client reception area immaculately presented at all times.
• Ensure meeting rooms are prepared, vacated on time and maintained, this includes stationary and equipment preparation.
• Develop close working relations with the kitchen, facilities, building security, cleaning, maintenance, IT and other areas of the Firm to provide a smooth running service for internal and external clients.
• Operate the switchboard to professionally receive (within 3 rings - policy), screen and direct calls to appropriate person/department, divert calls to voicemail when no-one is available and take concise messages when appropriate.
• Receive, process and manage meeting room reservations accurately and efficiently on the computerised meeting room booking system maintaining the reservations records, communicating meeting room information to the host and liaising with members of the Front of House and IT teams in relation to catering/audio visual requirements.
• Provide prompt and efficient administrative support to clients as requested.
• Book concierge requests (e.g. booking taxis and couriers) in accordance with client instructions and ensuring that adequate records are kept including folio numbers for provision to Accounts Team.
• Effectively manage the various service email inboxes in conjunction with colleagues.
• Receive, sort and log by hand delivery mail/packages and couriers notifying the post room and appropriate staff of the delivery of items.
• Monitor visitor access and maintain security awareness.



What do you know that makes you a great Receptionist?

• Proven experience in a similar receptionist role preferably within a professional services environment is essential.
• You must live in the Gibraltar or Southern Spain area
• Educated to GCSE/O-level standard or equivalent including English and Maths grades A-C.
• Experience of managing reception services in an organisation with boardroom facilities
• Experience of handling complaints and dealing with challenging clients.
• Resilient and able to work under pressure - although a majority of priorities in this role are known in advance, timescales are often short and workload variable.
• Able to prioritise work due to constantly changing circumstances.
• Good keyboard skills and IT Literate including Microsoft Office Word, Outlook and Excel.

Salary £18k - £22k based on experience with bonus & benefits package.