Responsible Gaming Representative
- Banking and Financial
RecruitGibraltar are currently helping our client who is a market leading egaming company who has a great opportunity for a Responsible Gaming Representative to join this high performance team based in Gibraltar. The company is progressive and ambitious, has a policy of promoting from within and has a dedication to professional training and progression.
What is the plan for the Responsible Gaming Representative role?
Involvement in Responsible Gaming related topics in order to maintain compliance with the company social responsibility policies and all relevant regulatory requirements.
What will you do as a Responsible Gaming Representative?
Day-to-day handling of the Observer (pro-active RG tracking tool to identify players exhibiting behaviour that may indicate a gambling problem) including activity analysis, basic source of funds/AML checks, call/email correspondence.
Monitoring of various Responsible Gaming processes and procedures with the help of daily reports.
Reviewing/amending manuals and existing procedures, as related to Responsible Gaming and compliance in all regulated markets.
Handling of escalated/difficult queries and complaints as required to investigate and determine the most appropriate action to take.
Research and preparation of case studies/presentations for training purposes (as required).
Testing of new games, products and software to ensure RG tools are functioning (as required).
Ability to identify key training needs related to RG and assist Training Department in delivering RG related Training where needed.
What do you know that makes you a great Responsible Gaming Representative?
Previous Responsible Gaming experience is a must!
Effective communication skills (verbal and written).
Proficient in MS Office applications.
Reasoning and analytical ability in order to make decisions.
Good assessment of situations under stressful circumstances.
Excellent organisational and prioritisation skills.
Must be adaptable to changing procedures and be able
Salary £22k based on experience with bonus & an excellent relocation and benefits package.