Verification & Customer Service Agent
Customer Service and Call Centre
- Online Gaming
RecruitGibraltar are currently helping our client who is an entrepreneurial e-commerce company working in the property industry who offer long term career growth and a rewarding working environment where you can make a real impact. They need a Verification Customer Service Agent to be responsible for providing the highest levels of service through inbound and outbound communications, to the companys customers for property in the UK.
This can be either a full time or part-time role so you will work either 20 hours or 40 hours per week between 10am - 6pm.
To qualify you must already live in the Gibraltar / Southern Spain area
What will you do as a Verification Customer Service Agent?
Assessing applications from customers and verifying clients documents to enable them to utilise the service
Delivering outstanding customer care to customers via all available communications channels, notably by telephone, email and on-site messaging, in order to nurture the long-term relationship between the business and the customer
Any other tasks as required by the business
What do you know that makes you a great Verification Customer Service Agent?
Previous experience in fraud/document checking or verification is essential
Previous experience in an office-based customer service role
Excellent communication skills, with a first-rate telephone manner
Native English speaker with strong and accurate written skills
Ability to assess and decision make situations based on a given set of criteria
Must be a co-operative colleague who understands that the team is stronger than the individual
Well organised, and comfortably able to multi-task
Computer literate with the ability to learn customer service software applications.
Salary circa £18k (pro-rata for part-time) based on experience.