IT Support Analyst

IT Internet and Technology


RecruitGibraltar are currently helping our client who is a long established and reputable insurance company who offer long term career growth, excellent salary, relocation assistance, and a rewarding working environment where you can make a real impact. They are looking for a Senior IT Support Analyst to deliver high quality IT service support to users, through rapid incident response, triage and/or resolution.

What will you do as a IT Support Analyst?

Utilise Help Desk Support procedures to Log, record, categorize and escalate European user issues, problems and requests directly into the Incident Management System
Provide timely response and support to users following standard procedures and troubleshooting
Troubleshoot Malta end user issues over the phone and if necessary, in person.
Assist in deployment of and ongoing maintenance for all devices, including laptops, workstations,printers, telephones and mobile devices
Assist with training of team members In the use of new technology where needed
Manage procurement of IT equipment on site such as print consumables and peripherals
Ensure the support logs are maintained and kept up to date.
Assist the IT Service Delivery Manager with enforcing the IT Departmental Policies

What do you know that makes you a great IT Support Analyst?

Solid experience in a similar role with a focus on Microsoft enterprise environments
Technical certifications such as MCDST, A+, Network+, etc.
Ability to Install and troubleshoot Windows workstations (hardware and software)
Ability to install and troubleshoot Microsoft Office products (Word, Excel, PowerPoint, etc.)
Ability to install, configuration.and troubleshoot multifunction printers and print servers
Administrative knowledge of Microsoft Active Directory and Exchange environments.
Basic knowledge of server and/or networking hardware and software
Ability to work efficiently and effectively, either alone or within a team environment
Must read, write and speak English fluently

Salary 30k - 35k based on experience with bonus & an excellent relocation and benefits package.

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